Edenred are the governments recommended national free school meal voucher scheme provider. Families of children who are eligible for free school meals were text a few weeks ago to inform them of what they needed to do for us to provide them with vouchers. As expected, this hasn’t gone as smoothly as we would have hoped, but over the weekend the company closed the site to enable them to process the very significant number of orders they had received. They have changed their system to allow orders that are processed to be released to families quicker.
Edenred were not expecting the high demand and traffic on their website, which is still working very slowly. They have asked for our patience and are replying to emails and queries as and when they can.
Families who emailed our school have now had vouchers fulfilled by Edenred and should have received their email with further instructions yesterday. If you know we have registered you for this and you did not receive your email, then please check your ‘junk’ folder before getting in touch. If you do not receive your voucher email by this Friday, then please contact school.
Families will receive the following from Edenred:
Two weeks of vouchers to cover the Easter holidays (please note, this will be received in two emails – my system shows that some families have only redeemed one voucher, this is not a duplicate or an error). This should have been received from Tuesday 14th – Friday 17th April.
A weekly Friday/Saturday email from Friday 17th April with your voucher allocation for the Monday that follows.
https://www.consett-jun.durham.sch.uk/national-voucher-scheme-edenred/
