If you are receiving the national vouchers can you please check your emails and redeem the codes you have been sent.
I have just been on the system and ‘resent’ any codes that have previously been sent by Edenred, but have not been redeemed by the parent/carer. This is not an error. Edenred cancel orders that are not redeemed four weeks from the issue date. Please redeem or they will be cancelled. The system will only allow me to resend codes once a week.
I appreciate the system has been difficult for everyone, but i do see improvements as each week goes by, I would like to thank you for your patience with this system. Rest assured, I have been equally frustrated in trying to create vouchers for you. You are not alone! Like all things at the moment, they are challenging and under lots of pressure, we can only be patient…
I will help where I can.
Have a lovely weekend and stay safe
Mrs Raine
